Refund Policy

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Effective Date: 03/06/2025

At Loyal Spice Wholesale, we take pride in the quality of our products and the satisfaction of our customers. This Refund Policy outlines the conditions under which refunds or exchanges may be granted.

1. Eligibility for Refunds

Refunds are only applicable under the following conditions:

• You received damaged or defective goods.

• Your order was incorrect or incomplete.

• The request is made within 7 days of delivery.

2. Non-Refundable Items

We do not offer refunds on:

• Opened or used spice sachets.

• Orders placed in error by the customer.

• Bulk or wholesale orders of 10+ cartons unless damaged.

3. Request Process

To request a refund:

• Email info@loyalspicewholesale.com within 7 days of receiving your order.

• Include your order number, photo evidence (if applicable), and a description of the issue.

• Our team will review your request within 3 business days.

4. Refund Method

• If approved, refunds will be processed to the original payment method within 5–10 business days.

• If paid via Klarna, refunds are subject to Klarna’s processing times.

5. Return Shipping

• If a return is required, you may be responsible for return shipping unless the error was ours.

• Return address:
  Loyal Spice Wholesale
  5 Brayford Square
  London E1 0SG
  United Kingdom

6. Contact

If you have any questions, contact us at:
📧 info@loyalspicewholesale.com
📞 +44 203 910 8360
📱 +44 7476 217501 (WhatsApp)